Responsible Play

Our commitments

• Adults only. Cazinow is for players aged 18 and over. We verify age when required and close accounts that belong to minors.
• No pressure. We do not use countdown timers, fake scarcity, "last chance" messages or manipulative design to push deposits.
• Honest rewards. The daily spin is free, has no wagering requirement, and its prize is decided on our servers, not by anything you do on screen.
• Visible money. Every deposit, transfer, spin and cash-out is written to a ledger you can read. There is no hidden balance.
• Help that is easy to reach. Limits, breaks and account closure are one email away, and we act on requests promptly.

Habits that keep play healthy

• Decide a budget before you deposit, and treat it as the cost of entertainment, not as money you expect to get back.
• Set a time limit for a session and stop when it ends, whether you are ahead or behind.
• Never play with money you need for rent, bills, food or debts, and never borrow to play.
• Do not chase losses. A losing run is normal in variance games and is never a signal that a win is "due".
• Take the daily spin for what it is: a small free credit, not a reason to deposit for extra spins.
• Play when you are calm and sober, not when you are upset, tired or under pressure.

Warning signs

Play may be becoming a problem if you recognise several of these: spending more than you planned, playing to escape worries, lying to people about how much you play, feeling restless or irritable when you try to stop, borrowing money to play, or thinking about play when you should be doing other things. If any of this sounds familiar, please use the tools below or talk to someone.

Tools on your Cazinow account

• Deposit limit. Ask us to cap the amount you can deposit per day, week or month. A lower limit applies immediately; a higher limit applies after a cooling-off period.
• Take a break. Ask us to lock your account for a set period. During a break you cannot deposit or play, and we will not send you promotional messages.
• Self-exclusion. Ask us to close your account for at least six months, or permanently. We pay out any eligible balance, close the account and decline any request to reopen it during the exclusion period.
• Your history. Your wallet and spin history are always available in your account, so you can see exactly what you have spent and when.

To use any of these, email support@cazinow.com from the address on your account with the tool you want. We confirm in writing when it is applied.

Confidential help

If play is affecting your life, free and confidential help is available. In the United States, the National Council on Problem Gambling runs a 24/7 helpline at 1-800-GAMBLER and online chat at ncpgambling.org. Gamblers Anonymous offers peer support meetings across the US and internationally at gamblersanonymous.org. If you are outside the US, your national helpline can be found through the Gambling Therapy global directory.

If you are worried about someone else's play, the same services support family members and friends.

Protecting minors

If you share a device with someone under 18, log out after every session, keep your password private, and consider parental-control software on the device. If you believe a minor has used the Platform, tell us at support@cazinow.com and we will investigate and close the account.